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Virtual Sales Assistant

The Virtual Sales Assistants (VSA) monitor a web-based chat console and respond to chat requests from consumers shopping on various client's websites. In responding to these requests the VSAs must be prepared to:

·         Respond within 5 seconds to chat requests

·         Be professional in tone, grammar and address

·         Be proficient in typing, copying and pasting and maneuvering online to locate answers within seconds

·         Practice active listening skills

·         Multi-task, that is, handle multiple chats at once, seek multiple pieces of information while maintaining fluid conversations

·         Maintain a customer focused attitude at all times

·         Receive critiques and instruction in ways to improve their performance

·         Work as a member of a team, offering assistance to others when needed, acting responsibly in daily activities

·         Ask questions of shoppers in a way that is non-intrusive or off-putting, including contact information

·         Constantly learn and adapt to become better and more developed

Qualifications:

This motivated team player will possess the following backgrounds, experience, skills and attributes:

·         Experience as a Sales and/or Customer Service Associate

·         Dealership experience preferred

·         Self starter

·         Effective and savvy communicator

·         Thoughtfulness

·         Enjoys people and helping people

·         Career oriented

·         MUST be comfortable using a computer, the Internet and instant messaging.

·         Prefer stable work history

·         Must have reliable high-speed internet connection and Windows based PC and able to work from home office 

Benefits:

In exchange for your hard work and dedication, we offer:

·         Competitive hourly pay

·         Medical, dental, vision and life insurance

·         Voluntary disability

·         Online career courses to further your skills

·         Paid time off

·         A wealth of growth opportunity as we have doubled in employees size in just six months

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